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Terms and conditions


The site of on-line sale www.relief-equipements.com is managed by the company RELIEF EQUIPMENT with the social capital of 500€ whose registered office is located at 27 allée monsart 06370 Mouans-Sartoux, registered with the register of the Trade and the Companies of Cannes under the number 85095935400018.

It is beforehand specified that the present conditions govern the sales of its products by Relief équipements to any physical or moral person proceeding to a purchase via the website www.relief-equipements.com, called hereafter "the CUSTOMER".

The present General Conditions of Sale, as well as the order form and the confirmation of order constitute the sale contract between RELIEF EQUIPMENT and the CUSTOMER relating to the sale of the ordered products.

Any order realized on the website www.relief-equipements.com requires that the CUSTOMER accepts beforehand and without reserve the General Conditions of Sale in their entirety.

In case of disagreement with the terms and conditions of the General Conditions of Sale, the CUSTOMER must not use the Internet Site.

RELIEF Équipements reserves the right to adapt or modify its General Conditions of Sale at any time and without notice, the adaptations or modifications being then applicable to all orders subsequent to the adaptations or modifications.

In case of modification, the General Conditions of Sale applicable to the order of the CUSTOMER are those which were on line, and which the CUSTOMER accepted at the day of the placing of his order.

Article 1 - Definitions

The terms and expressions identified by a capital letter in the General Sales Conditions have the meaning indicated below (whether they are used in the singular or plural).

General Conditions of Sale : means the present document, that is to say the terms and conditions applying in the relations between Relief equipments and the CUSTOMER.

Order : indicate the order of purchase of the CUSTOMER concerning one or several Product(s) or Service(s) placed by use of the Internet site www.relief-equipements.com or via the Customer service.

Internet Site: shall designate the Internet site accessible at www.relief-equipements.com

Product: shall designate a product or service offered for sale on the Internet site www.relief-equipements.com

CUSTOMER: shall designate a Natural or Legal Person, consumer, who makes use of the Internet Site www.relief-equipements.com and acquires one or more Products for his/her personal needs, having previously accepted the General Terms and Conditions of Sale.

Article 2 - Object

The present General Conditions of Sale aim at defining the contractual relations between RELIEF Équipements and the CUSTOMER and the conditions applicable to any purchase made through the RELIEF Équipements website.

By accepting these General Conditions of Sale, you declare that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person of minor age in your charge to buy on this online sales site.

The use of our products for any illegal or unauthorized purpose is prohibited.

The company RELIEF Équipements keeps the possibility of modifying at any time these General Conditions of Sales, in order to respect any new regulation or in order to improve the use of its site. Therefore, the applicable conditions will be those in force at the date of the order by the CUSTOMER.

Article 3 - Prices

The prices appearing on the product sheets of the internet catalog are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order. Any change of the VAT rate could be reflected on the price of the products.

The company RELIEF Equipments reserves the right to modify its prices at any time, being however understood that the price appearing in the catalog the day of the order will be the only applicable one to the CUSTOMER.

The products remain the property of www.relief-equipements.com until the complete collection of the price by www.relief-equipements.com.

The products in promotion will be indicated by a sticker "PROMOTION" or by a crossed out Price, our promotions are valid within the limit of stocks available at the time of the order and during the period of posting.

For the CUSTOMERS outside Metropolitan France, www.relief-equipements.com is forced, in accordance with the law in force, to invoice the VAT on the orders dispatched towards the majority of the countries of the European Union.

For CUSTOMERS outside the European Union and French overseas departments and territories, orders are not subject to VAT, but may be subject to local taxes and customs duties in force in the country of receipt. These rights and sums are not under the responsibility of www.relief-equipements.com. They are the responsibility of the CLIENT.

Warning: Any inaccurate information provided by the CUSTOMER for the purpose of evading VAT may result in civil fines and criminal prosecution.

The prices of the Products indicated on the www.relief-equipements.com website do not include the processing and shipping costs which are invoiced in addition to the price of the Products purchased and according to the total amount of the order.

Article 4 - Order

The contractual information is presented in French language and will be the subject of a confirmation taking again this contractual information at the latest at the time of the delivery. The company RELIEF Équipements reserves the right to cancel or to refuse any order of a customer with whom there would be a litigation relating to the payment of a former order.

To order Products on the website www.relief-equipements.com, the CUSTOMER must create an account by providing the information required in the registration form.

To this end, the CUSTOMER declares to provide complete personal information, not erroneous, of a nature to allow for its accurate identification in any situation. Any false or slanderous personal information may result in the closure of the CUSTOMER's account and the cancellation of the Order.

The account creation section is accessible directly from the main menu bar. Each time the CUSTOMER visits the site, if he/she wishes to order or consult his/her account (status of orders, personal information, etc.), he/she must identify him/herself using this information.

Article 5. Payment

The price of the Products and the costs of logistical preparation and delivery are payable in full by the CUSTOMER at the time of placing the Order.

The www.relief-equipements.com web site may offer the Customer the possibility to pay for the Sales Order by any of the following methods

either by credit card: 

After choosing the credit card payment method, the Customer is redirected to the secure interface of the payment system in order to safely enter his/her personal credit card information. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable.

or by bank transfer: 

After having chosen the method of payment by bank transfer, and as soon as the order is validated, the Customer receives a confirmation of the registration of his order. In order to finalize his payment and to start the processing of his order, the Customer must proceed to the transfer corresponding to the amount of his order towards the bank account of RELIEF Équipements, whose coordinates are communicated to the Customer at the end of the order.

As soon as the transfer is received, the order will be treated and the Customer will be informed by e-mail.

or by check: 

After having chosen the method of payment by bank check, and as soon as the order is validated, the Customer receives a confirmation of the recording of his order. In order to finalize his payment and to start the treatment of his order, the Customer must print this order form, accompanied by his check made out to RELIEF Équipements to the following address RELIEF EQUIPMENTS 118 ROUTE DE CANNES 06130 GRASSE. 

No payment in cash must be sent. In case of payment by bank check, this one must be emitted by a bank domiciled in Metropolitan France or Monaco. As of reception of the check, the order will be treated and the Customer will be informed by email. The company RELIEF Équipements will send the products under 10 days approximately, delays of verification of the provision by the banking establishments.

Article 6 - Right of Retraction

In accordance with the article L121-21 of the Code of consumption, the Customer has a period of fourteen working days as from the date of reception of their order to exercise their right of retraction and thus to make return of the product to the salesman for exchange or refund without penalty.

The products must be returned in their original packaging, without having been used, accompanied by the initial signed delivery note. The return costs are at the expense of the Customer.

Article 7 - Delivery

Once the Sales Order has been paid for, the Products will be shipped to the address indicated by the CUSTOMER at the time the Sales Order was placed. An e-mail will be sent to the CUSTOMER to inform him/her of the shipment of the Products. The CUSTOMER has the option of choosing between different delivery methods.

Shipping costs are calculated according to the delivery method chosen (home, relay point, post office...), the weight of the package and the destination.

Delivery times are given as an indication only, if they exceed thirty days from the order, the sales contract may be cancelled and the Customer reimbursed.

For more details, please consult the page dedicated to delivery and returns.

Article 8 - Guarantee

All the products proposed by the company RELIEF Équipements on the site www.relief-equipements.com profit from the legal guarantee envisaged by the articles 1641 and following of the Civil code. In case of non conformity of a sold product, it could be returned to the company RELIEF Équipements which will take it back, exchange it or refund it. All the complaints, requests for exchange or refunding must be carried out by post or by e-mail, within thirty days after delivery.

Article 9. Responsibility

The company RELIEF Équipements has, for all the stages of access to the site, of the process of order, delivery, customer service or the posterior services, only an obligation of means. The responsibility of RELIEF EQUIPEMENTS could not be committed for all the inconveniences or damages inherent to the use of the Internet network, notably loss of data, intrusion, virus, rupture of the service, and other involuntary problems, or of any fact qualified as force majeure, according to the jurisprudence.

The computerized registers kept in the information systems of RELIEF Équipements in reasonable conditions of security, will be considered as proof of communication, orders and payments between RELIEF Équipements and the Customer.

Article 10 - Security

The site www.relief-equipements.com is the object of a security system: it has been adopted the SSL encryption process but it has also been reinforced all the scrambling and encryption processes to protect as efficiently as possible all the sensitive data linked to the payment means.

Article 11 - Intellectual property

All texts, comments, works, illustrations and images reproduced on the site www.relief-equipements.com are reserved under the copyright as well as under the intellectual property and for the whole world. As such and in accordance with the provisions of the code of intellectual property, only the use for private use is authorized, subject to different provisions, even more restrictive of the code of intellectual property. Any total or partial reproduction of the site www.relief-equipements.com is strictly prohibited whether in the form of photo, logo, visual or text.

Article 12. Personal data

All the data that you entrust on the site www.relief-equipements.com are in order to be able to treat your orders. 

In accordance with the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, you have with the salesman of a right of correction, consultation or modification and suppression of the data which you communicated to us. This right can also be exercised online.

Article 13. Force majeure

The execution by RELIEF Équipements of all or part of its obligations, in particular of delivery, will be suspended in case of occurrence of a fortuitous event or force majeure which would hinder or delay the execution. Are considered as such, in particular, without this list being restrictive, the war, the riots, the insurrection, the social disorders, the strikes of all natures. RELIEF Équipements will inform the CUSTOMERS of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. In case this suspension would continue beyond a period of fifteen days, the CUSTOMER will have the possibility to cancel the order in progress, and it will then be proceeded to the reimbursement of the price of the ordered Products and the paid delivery charges. 

Article 14. Applicable laws and competent jurisdictions

The General Terms of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is authentic. In the event of any difficulty arising in connection with the Order, the delivery of the Products and, more generally, the execution of the sale, the CUSTOMER shall have the possibility, before taking any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other counsel of its choice. 

Article 15. Customer service

For any information or question on an order, the customer service is at your disposal:

By phone : 07 49 27 42 67

By mail : contact@relief-equipements.com

postal address : 118 route de cannes 06130 GRASSE

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